I run a training, coaching & consulting business now but I remember a day when one of my reports gave me some feedback that shocked me because I thought everything was going so well. Turns out, I learned and still keep this important lesson about the awareness I must have about my verbal and non-verbal communication to this day. http://www.athenatrainingandconsulting.com/professional-training-consulting-coaching/verbal-nonverbal-communication/
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